Privacy Policy
Last updated: 2026
Operator: Faro Entertainment N.V., referred to in this document as “Mr Bet“, “we”, “us”, “our”.
Licence: Curaçao eGaming Commission – license number 1668/JAZ.Platform. casinomr.bet and all associated mobile applications. By registering an account or using our platform, you confirm that you have read and understood this Privacy Policy.
1. Data Controller
The data controller for personal data collected through casinomr.bet is Faro Entertainment N.V. Data protection enquiries: support@casinomr.bet.
2. Personal Data We Collect
Registration: Full name, date of birth, email address, residential address, phone number, account username.
Verification (KYC): Government-issued identity document, proof of address, payment method confirmation. Where required: selfie with document, source of funds declaration.
Financial: Deposit and withdrawal transaction records, payment method identifiers (card fragments, e-wallet references, cryptocurrency wallet addresses), account balance, wagering history, VIP tier progress, Battle Spins participation records.
Technical and usage: IP address and approximate geolocation at login, device type, operating system, browser, session duration, game activity, bonus activation and wagering records.
Communications: Live chat transcripts, email correspondence, notification preferences.
3. Legal Basis for Processing
Contractual necessity: Account creation, identity verification, game access, deposit and withdrawal processing, bonus and cashback allocation, VIP program management, Battle Spins administration.
Legal obligation: KYC compliance, AML requirements, age verification, and responsible gambling obligations under our Curaçao eGaming license.
Legitimate interests: Fraud prevention, platform security, technical improvement, abuse detection.
Consent: Marketing communications, where explicitly provided. Withdrawable at any time via notification settings or support@casinomr.bet.
4. How We Use Your Data
- Account creation and management
- Identity, age, and address verification
- Processing deposits, withdrawals, and bonus credits
- Operating the VIP program and Battle Spins tournament
- Allocating and tracking weekly cashback
- Fraud prevention and AML compliance
- Customer support provision
- Platform performance improvement and security
- Sending account notifications and, where consented, promotional communications
- Regulatory reporting as required by our license authority
5. Data Sharing
We do not sell personal data. We share data only with:
- Service providers: Payment processors (Visa, Mastercard, Skrill, Neteller, MiFinity, eZeeWallet, Jeton, Paysafecard, Neosurf, and cryptocurrency processors), KYC verification platforms, Evolution Gaming (live casino streaming provider), cloud hosting, and customer support technology. All operate under data processing agreements.
- Regulatory and legal: Curaçao eGaming Commission, law enforcement, or judicial authorities as required by our license or applicable law.
- Corporate events: Merger, acquisition, or restructuring – successor entity, subject to equivalent protections.
6. Data Retention
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account + minimum 5 years post-closure |
| KYC documents | Minimum 5 years from verification date |
| Transaction records | Minimum 5 years from date of transaction |
| Support communications | 3 years from date of interaction |
| Technical logs | 12 months from generation |
Data is securely deleted or anonymized at the end of each applicable retention period.
7. Security
- 256-bit SSL/TLS encryption across all platform communications
- PCI-DSS Level 1 compliant payment processing
- Role-based internal access controls
- Encrypted data storage at rest
- Regular security audits and penetration testing. In the event of a breach posing risk to affected individuals, we will notify affected players and our regulatory authority in accordance with applicable obligations.
8. Your Rights
- Access – request a copy of data we hold about you
- Correction – request correction of inaccurate data
- Erasure – request deletion, subject to regulatory retention obligations
- Restriction – request limited processing in defined circumstances
- Portability – receive your data in a structured, machine-readable format
- Objection – object to processing based on legitimate interests
- Consent withdrawal – withdraw marketing consent at any time
- To exercise any right: support@casinomr.bet. We respond within 30 days.
9. Cookies
We use cookies to maintain sessions, remember preferences, and analyze usage. Cookie preferences can be managed through browser settings; disabling certain cookies may affect platform functionality.
10. Amendments
Material changes will be communicated by email and platform notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
11. Contact
Email: support@casinomr.bet | Subject: Privacy Enquiry – [Your Username]
Mr Bet Casino is operated by Faro Entertainment N.V. under Curaçao eGaming licence 1668/JAZ.